Urban Tohfa is committed to deliver your order with good quality products within given time frame. We deliver throughout the week, to ensure that your order reaches you in good condition, in the shortest span of time.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may take longer due to:
In such cases, we will proactively reach out to you. Please check your Calls, e-mails and SMS regularly for updates.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.
For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 9.00 pm to 10.00 am on the chosen delivery date.
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Urban Tohfa believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
If unfortunately you have to cancel an order or make any modifications in delivery timings, please do so before 24 hours of the delivery date.
In case of complaints regarding products, please refer the issue at firstname.lastname@example.org within 24 hours of receiving the cake and we will get back to you.