100% Best quality
For instant & same day delivery

   Call- +91-76111 76444

Can I get a product customized?

- Sure you can! Call us at +91-7611176444 (10:00 AM- 8:00 PM, Monday-Sunday) or write to us at hello@urbantohfa.comand let us know what you want.

Can I choose my time of delivery?

- By paying additional delivery charge, you have the option to choose a Fixed Time slot for delivery.

I don’t want to disclose my personal information to the recipient, how do I place the order?

- We totally understand the surprise element. You can just call us at +91-7611176444 or write to us at hello@urbantohfa.com

or simply mention in the comment section at the time of placing the order.

Can I change the delivery address or Delivery date of Order?
- We will change the delivery address as long as your order has not been delivered, or is not on its way to being delivered. To request a change of delivery date, Please e-mail us at hello@urbantohfa.comor call us at +91-7611176444 atleast 24 hours before the delivery date.

What if there is a problem in Product or Product not delivered?
- If there is any problem in product or quality or non delivery of the products you should contact us and we will resolve the issue at its earliest. Please write us at hello@urbantohfa.comor call us at +91-76111764444.

Will my Order Deliver on same day ?
Orders Placed before 2:00 PM IST will be considered for Same Day Delivery But Orders Placed on Occasions Like Valentines day, Fathers day, Mothers day, Diwali, Rakhietc may not be considered for same day delivery.

Do you Deliver Midnight Order?
Yes, midnight cake delivery is available in Bhopal. You can select the option while you are placing the order.

What if Recipient is Not There at the Given Address?
- If Recipient is not there at his/her delivery address then the order will be considered as delivered. Cakes and Flowers are perishable items; Hence delivery will be made only once.

How do i come to know my order is Delivered Fine?
- We will send an SMS or Email confirming the delivery. Also if by any reason the order can not be filled, you will be contacted by our customer as soon as possible. If you know that the order did not reach at its delivery destination you may contact at hello@urbantohfa.comor call us at +91-7611176444 to claim a non delivery with reference to your Order details.

For other queries/concerns, Please write to us at hello@urbantohfa.com